TERMS & CONDITIONS
UNION & CO | WEDDINGS & PRIVATE EVENTS
Effective date: 29 October 2026
Union & Co is a trading brand of Artisan Productions Ltd, company registration number 11599738, registered at 3rd Floor, 86–90 Paul Street, London, EC2A 4NE.
1. APPLICATION
1.1. These terms apply to wedding and private event production services provided by Artisan Productions Ltd trading as Union & Co (“Union & Co”, “we”, “us” or “our”).
1.2. Services may include lighting, sound, video, staging, dance floors, technical design, installation, event operation, production crew and associated services.
1.3. The “Client” means the individual, couple, family, planner, organisation or other party entering into the contract.
1.4. Where a planner acts as an intermediary, the contracting party and the planner’s authority must be identified before booking.
1.5. Nothing in these terms removes or restricts the statutory rights of consumers.
1.6. Expressly agreed terms in an accepted quotation or signed contract take precedence over conflicting standard terms, subject to applicable law.
2. QUOTATIONS AND BOOKINGS
2.1. Quotations are prepared using the event requirements, date, venue, design, specification and production scope provided by the Client.
2.2. All quotations remain subject to availability until confirmed.
2.3. A contract is formed when the Client accepts the quotation and Union & Co confirms acceptance in writing.
2.4. Acceptance may be made through a signed quotation, email or an agreed electronic approval process.
2.5. The quotation shall identify the agreed equipment, services, staffing and production arrangements.
2.6. Significant changes to the event brief, design or requirements may require revised pricing.
3. PAYMENT
3.1. All prices exclude VAT unless expressly stated otherwise.
3.2. For bookings of £25,000 or less excluding VAT, a deposit of 25% is payable upon confirmation.
3.3. For bookings exceeding £25,000 excluding VAT, a deposit of 50% is payable upon confirmation. This replaces the standard 25% deposit and is not an additional payment.
3.4. The remaining balance is due no later than seven calendar days before the first scheduled production date, including installation or preparation dates.
3.5. Alternative arrangements must be agreed in writing before booking.
3.6. Advance payments contribute towards reserving equipment, production capacity, planning and supplier commitments.
3.7. A deposit is not automatically non-refundable in all circumstances. Any cancellation deduction or amount retained must be fair, proportionate and lawful.
3.8. Changes or additional services may require further payment, subject to agreement.
4. CLIENT CANCELLATION
4.1. The Client must communicate cancellations in writing.
4.2. Union & Co reserves equipment, personnel and production capacity for confirmed events. A cancellation may therefore cause genuine costs and lost booking opportunities.
4.3. The standard cancellation schedule is:
More than 365 days before the first production date: no percentage-based cancellation charge, although reasonably incurred non-recoverable costs may be payable.
365 to 181 days: up to 40% of the agreed fee.
180 to 91 days: up to 60%.
90 to 31 days: up to 80%.
30 days or fewer: up to 100%.
4.4. These percentages are maximum standard charges and not automatic penalties.
4.5. Any amount payable shall reflect the actual contractual loss, including properly committed expenditure and recoverable loss of profit, after allowing for costs saved, recoveries and reasonable opportunities to replace the booking.
4.6. Union & Co shall not recover the same loss twice.
4.7. Advance payments shall be credited against the amount lawfully due. Any excess shall be refunded.
4.8. Mandatory statutory cancellation and refund rights take precedence wherever applicable.
5. POSTPONEMENT AND DATE CHANGES
5.1. Requests to postpone an event must be communicated in writing as soon as possible.
5.2. Union & Co shall make reasonable efforts to accommodate a new date, subject to crew, equipment and supplier availability.
5.3. Changes to venue, date, production design or supplier arrangements may result in additional reasonably incurred costs.
5.4. A revised quotation or written amendment may be required.
5.5. Where a mutually acceptable alternative date cannot be agreed, cancellation provisions may apply subject to applicable consumer law.
5.6. Clients are encouraged to maintain appropriate wedding or event insurance.
6. VENUE REQUIREMENTS
6.1. The Client shall provide accurate venue details, including access arrangements, event timings, restrictions and technical requirements.
6.2. Union & Co shall coordinate reasonably with the Client, planner, venue and other suppliers.
6.3. The Client is responsible for arranging the venue access, electrical supplies, permissions and other facilities identified as Client responsibilities within the agreed scope.
6.4. Relevant sound restrictions, venue rules, floor conditions, installation limitations and working hours must be disclosed in advance.
6.5. Materially inaccurate information or unavailable facilities may lead to reasonable additional costs where contractually and legally recoverable.
7. PRODUCTION DESIGN AND SPECIFICATION
7.1. Union & Co shall deliver the services and production elements described in the accepted quotation.
7.2. Design concepts, layouts and technical arrangements may be amended by agreement during planning.
7.3. Material changes to equipment, appearance or functionality shall be discussed with the Client.
7.4. Technically equivalent or superior equipment substitutions may be made where necessary, provided they do not materially alter the agreed outcome.
7.5. Additional equipment, design services or production requests may require supplementary charges.
8. DANCE FLOORS AND BESPOKE ITEMS
8.1. Bespoke, printed or personalised dance floors and other custom production elements must be approved before manufacture or installation.
8.2. The Client is responsible for checking and approving names, dates, artwork, wording and other supplied personalised material.
8.3. Once manufacturing or custom production has commenced, amendments or cancellation may result in reasonably incurred non-recoverable costs.
8.4. Any deduction for cancelled bespoke work shall remain fair, proportionate and lawful.
8.5. Installations require appropriate venue surfaces, access and technical conditions.
8.6. Union & Co may decline installation where conditions present an unacceptable safety risk or cannot reasonably support the agreed installation.
9. EVENT TIMINGS
9.1. The quotation is based on agreed installation, event and dismantling periods.
9.2. Additional access requirements, extended event timings or delayed dismantling may result in additional charges.
9.3. The Client shall ensure suitable access and security arrangements where equipment is installed before or removed after the event date.
9.4. Any foreseeable additional crew, transport or accommodation charges shall be communicated in advance wherever reasonably practicable.
10. EQUIPMENT AND DAMAGE
10.1. All supplied equipment remains the property of Artisan Productions Ltd or its suppliers.
10.2. Equipment must not be moved, altered, dismantled or operated by unauthorised persons.
10.3. The Client shall take reasonable steps to prevent misuse or interference by guests and others under the Client’s control.
10.4. The Client may be liable for loss or damage arising from negligence, misuse, breach of contract or acts for which the Client is legally responsible.
10.5. Normal wear and tear and damage caused by Union & Co’s own negligence or breach are excluded.
10.6. Any equipment damage claim shall be supported by reasonable evidence and appropriate repair or replacement costs.
11. THIRD-PARTY SUPPLIERS
11.1. Union & Co may work alongside wedding planners, venues, entertainers, caterers, florists and other suppliers.
11.2. Unless expressly included in the quotation, separately appointed suppliers are not part of Union & Co’s contracted services.
11.3. Union & Co remains responsible for services supplied by subcontractors it engages to fulfil its own contractual obligations, subject to applicable law.
11.4. The Client remains responsible for contracts entered into directly with other suppliers.
11.5. All parties shall cooperate reasonably concerning schedules, access and safety.
12. CREW AND WELFARE
12.1. Union & Co shall supply the production personnel included in the quotation.
12.2. Reasonable welfare facilities, drinking water and agreed refreshments or meals must be provided.
12.3. Extended working hours may require additional charges, subject to agreement and applicable working time and safety requirements.
13. HEALTH AND SAFETY
13.1. Union & Co shall exercise reasonable care and comply with applicable health and safety obligations.
13.2. The venue and Client retain their respective legal responsibilities.
13.3. Relevant hazards and restrictions must be communicated promptly.
13.4. Union & Co may stop or modify activities that create unacceptable safety risks.
13.5. Appropriate risk assessments and method statements shall be provided where required.
14. FORCE MAJEURE
14.1. Neither party shall be responsible for failure or delay caused by genuinely extraordinary circumstances beyond its reasonable control, subject to applicable law.
14.2. The affected party shall provide prompt notice and take reasonable steps to mitigate disruption and loss.
14.3. The parties shall consider postponement or alternative arrangements where reasonably practicable.
14.4. Where performance cannot continue, refunds, payments, completed work and recoverable costs shall be determined under applicable law. Deposits are not automatically forfeited.
15. LIABILITY AND INSURANCE
15.1. Union & Co shall maintain appropriate insurance for its production activities.
15.2. Clients are encouraged to obtain wedding or event insurance covering cancellation, postponement and other relevant risks.
15.3. Union & Co shall provide its services with reasonable care and skill.
15.4. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or other non-excludable liability.
15.5. Nothing removes the Client’s statutory rights or remedies.
16. INTELLECTUAL PROPERTY
16.1. Original designs, drawings, plans, technical specifications and visualisations developed by Union & Co remain its intellectual property unless expressly transferred.
16.2. The Client receives the agreed rights to use deliverables, subject to payment.
16.3. Client-supplied artwork and materials remain subject to their respective ownership rights.
17. PHOTOGRAPHY AND PRIVACY
17.1. Union & Co may wish to photograph or film installations and production work for operational or promotional purposes.
17.2. Public use shall be subject to applicable privacy, intellectual property and other legal requirements.
17.3. Clients may request reasonable restrictions on the publication of photographs or details of their celebration.
17.4. Confidentiality and privacy requests agreed with the Client shall be respected.
18. DATA PROTECTION
18.1. Personal information shall be processed under applicable UK data protection law and the relevant privacy notice.
18.2. Each party shall handle personal information shared for the event securely and lawfully.
19. COMPLAINTS AND DISPUTES
19.1. Concerns should be raised promptly with the appointed production contact.
19.2. Where an issue arises during the event, the Client or planner should notify Union & Co where reasonably possible so corrective action can be considered.
19.3. Written complaints should ideally be submitted within 30 days after the event, without restricting legal rights.
19.4. Union & Co shall investigate complaints fairly and seek a reasonable resolution.
20. GOVERNING LAW
20.1. These terms are governed by the laws of England and Wales.
20.2. Consumers retain mandatory rights concerning applicable law, jurisdiction, cancellation and legal remedies.
21. COMPANY INFORMATION
UNION & CO
A trading brand of Artisan Productions Ltd.
Company Registration Number: 11599738
Registered Office: 3rd Floor, 86–90 Paul Street, London, EC2A 4NE
Website: www.unionandco.co.uk